Your video interviewer,
explained.

Explore the business offer, pricing application, terms and privacy information before requesting access.

Waitlist and invitation-only signup

Apply for access, receive an administrator-approved invitation and create an owner account. A waitlist gate controls wider access.

Email authentication and account recovery

Sign in with email and password, verify your mailbox, sign out and request a password-reset link when needed.

Guided, resumable onboarding

Prepare business identity, services, sender information and real interview candidates. Save and resume; one fully valid candidate is the completion minimum. Completing setup does not send invitations.

Business identity and brand context

Store company name, description, website, logo and industry so the interview and client-facing experience reflect the right business.

Sender identity and review destination

Configure invitation sender details and the business’s Google review link for the post-interview handoff.

When enabled, an interviewee can become an owner after the interview through a short-lived activation flow and mailbox verification.

A configured intake integration can create an approved account and prefill known business information.

Industry template catalogue

Preview ordered interview questions relevant to the selected industry and request more material when needed.

Custom story templates

Create, edit and select your own interview question sets. Choose a default while keeping existing interviews and owner customization separate.

FAQ templates

Prepare question sets for expertise and frequently asked questions, separate from customer-story interviews.

AI-assisted question generator

Start with account-prefilled activity, service, audience and context. Generate an editable draft, review it, then explicitly save it as a template. Generation alone saves no template and sends no invitation.

Person-centered question preparation

A reusable authoring process, question-set template and fictional example help you ask about specific experiences, feelings and moments without inventing outcomes.

Business focus points

Add the topics the conversation should explore, then manage their order and relevance to your business.

Per-person questions and context

Add custom questions, background, bio context and focus angles for one interviewee without changing everyone’s template.

Longer interview context (5,000 characters)

Give the interviewer up to 5,000 characters of background per interview, with a live character counter.

Personalised question sets from onboarding

Onboarding answers, including the business audience, produce a draft question set tailored to the business. The team reviews it before use.

Legal practice-area question sets

Ready-made question sets for law firms, organised by practice area.

Weekly question email

Opted-in accounts receive a weekly question to answer. Choose the days, the time to the quarter hour and your time zone from a named list.

Invitation and follow-up email templates

Customize the messages people receive before and after the interview, using the configured business identity.

Local template management includes draft import, revisions, reversible deactivation and grouping of exact copies with matching lifecycle and revision. Individual records remain accessible.

Individual and bulk interviewee creation

Add one person with their contact details and interview context, or import multiple interviewees with validation.

Personal invitation links

Send or resend a secure link tied to the intended person and business. Track invitation activity and delivery state.

Interviewee lifecycle management

Follow progress from invitation through interview, processing and available deliverables, and remove unused interviewee records through the supported flow.

Reusable business links

Share a business entry link with a daily cap. Visitors may leave name and email blank; without an email address, on-screen results remain available but email delivery and account activation do not.

Contact confirmation on open links

Before an open-link interview starts, the person confirms their name and contact details.

Prepared service links connect entry to a particular owner-owned template. This separate flow preserves the selected service and its own contact-capture rules.

Offer scheduling and reminder workflows when enabled. Scheduled jobs support timely follow-up without requiring the owner to conduct the interview.

Interviewees can opt in to SMS from the interview page or a public opt-in page. Every message carries an opt-out footer, and the privacy policy and terms cover SMS. Sending stays off until it is explicitly switched on.

Team member management

Add and update the people whose professional experience or expertise you want to capture.

Dedicated bio interviews

Invite a team member to a personal bio interview with a dedicated link; manage reinvitations and revocation.

Expertise and FAQ interviews

Use a separate FAQ interview path and the selected question set to collect clear explanations from your team.

Shareable team links

Copy the appropriate bio or FAQ link so each person reaches the intended interview.

Recurring team schedules

Set weekly or monthly interview activity, inspect the next run, and pause schedules when needed.

Account-free, secure entry

Open a personal token-based link to reach the intended interview without creating an owner account. Invalid or expired entry is rejected.

Recording consent and identity choices

Accept the recording release and choose use-name, show-face and anonymity preferences before the recording providers are provisioned.

Camera and microphone preparation

Select devices, preview the camera, test and replay the microphone, and resolve browser permissions before starting. An eyeline guide helps people frame themselves naturally.

Configured pre-call guidance and setup checks help people understand what will happen and identify device problems.

Coaching before the first question

The interviewer opens fully, then reminds people to answer in full sentences, say their name and start over whenever they want, before the first question.

Adaptive AI voice conversation

Speak naturally while the interviewer follows the selected direction and adapts follow-up questions to the answers. Calls run on the latest Retell web call integration.

Video recording alongside the conversation

The interviewee’s camera and microphone are recorded while the voice interview runs, producing the source video for later review.

Topic guidance and end controls

Follow the current topic and use the interview’s end action when finished. Duration guidance is not a promise of a fixed call length.

Interruption detection and supported resume

Disconnected sessions are detected and classified. A resume link and status support continuation where the session allows it.

Completion confirmation and rating

See recording confirmation, give an experience rating and reach the available review or follow-up actions.

Background processing and status

The completed interview moves through media preparation, transcription and analysis. Visible status identifies ready results or work needing attention.

Private original video

Play and download the original recording through authorized workspace access. Recording storage is private.

Editor-ready video downloads

New recordings prepare a separate video file for editors, with a timed transcript and a questions subtitle file (SRT) alongside. A 16:9 landscape version without black side bars is also available. The original file is preserved.

Text and JSON transcript downloads

Read the conversation as text or download structured transcript data for another workflow.

Speaker attribution and completeness checks

Processing uses conversation evidence to distinguish speakers and checks for missing content or incomplete sessions.

Golden nugget discovery and review

Review timestamped story moments in context, approve or reject them, and retry supported generation steps.

Generate or download clips and trimmed media where those outputs are available. These capabilities do not imply a full video-editing suite.

Completion notices

The team receives one email when an interview completes, sent to its own recipient list that administrators manage. Configured messages notify the intended recipient when a review or video is ready.

Transcript-grounded short reviews

New generated short reviews select exact interviewee excerpts, with source and context checks. Unsupported drafts fail generation. Existing reviews are not automatically rewritten.

Owner editing and approval

Edit, save, approve or skip a draft. Approval stores the current text; sending is a separate explicit action. Human edits and approved versions survive generation errors.

Delivery status and retry

See sending, sent and error states, and use the controlled retry flow if a message fails.

Interviewee review control

View, edit, save and approve the review before deciding to share it. The generated text is a starting point for the person’s decision.

Manual Google review handoff

Copy the text and open the configured business review destination. The person posts on Google; copying or opening the link does not confirm publication.

Follow-up service requests

Request posting help, a live interview, certification or a long-form story. A recorded request is a follow-up action, not an automatically completed service.

Configured TackleBox / Authentic.Video workflows can publish approved stories to a separate destination. Long stories and summaries are separate from short verbatim reviews.

Dashboard overview

See totals and status summaries to understand interview activity and identify the next follow-up.

Recording workspace

Browse completed sessions, play recordings, follow transcript timestamps and navigate directly to highlighted moments.

Hide and restore interviews

Hide interviews you no longer want in your lists, and restore them at any time.

Correct an interviewee name

Fix a misspelled name on an interview without altering the recording or transcript.

Customer lifecycle board

Track people and sessions by stage so invitations, processing and ready deliverables are easier to manage.

Minutes balance and transaction history

View minutes granted, reserved, consumed and reconciled. Failure-refund paths account for eligible processing failures.

Configured Stripe checkout supports plans and minute top-ups, including annual plans, with subscription management through the billing portal. Offers depend on account configuration.

Referral link sharing

Eligible owners can copy or email a personal referral link after reaching the completed-story threshold.

Referral attribution and rewards

Track eligible referred signups and award minutes under the referral rules, with self-referral prevention, duplicate protection and reward limits.

Restricted administrator workspace

Allowlisted administrators can use operational tools that are unavailable to ordinary owner accounts.

Waitlist review and client provisioning

Review applications, invite clients, create approved accounts and prefill onboarding facts without sending candidate invitations. New client accounts start with 60 minutes.

Assisted client onboarding

Enter an authorized client’s onboarding with a visible identity banner, time-limited server-side access and audited start/stop events. Return to the original administrator account afterward.

Administrator recording search

Find any recording by interviewee name or email and inspect its deliverables.

Client link directory

See every client’s interview links in one place, with admin contact fields, and open forwarded interview links.

Question-set import tool

Import question sets with a dry run first, then apply and verify the exact planned change.

Usage, plans and balance controls

Inspect usage and subscriptions, manage authorized plan or minutes changes, and send account reset links.

Stuck-session investigation

Inspect sessions needing attention and use targeted reconciliation or recovery paths instead of restarting completed work.

Question library uploads

Manage uploaded shared question sets through controlled validation and import workflows.

Feedback with screenshot annotation

Report a bug or feature request with page context and an optional annotated screenshot.

When configured, a feedback report can create a linked issue for the team to investigate.

Account-scoped private access

Owner access is scoped to the intended business, people, recordings and reviews. Personal interview links grant access to their specific interview flow.

Stored consent choices

Recording and identity preferences are saved before the interview starts so downstream handling can respect the recorded choices.

Verified provider events

Recording and call events are checked for authentic signatures, freshness and duplicate delivery before advancing processing.

Retry and reconciliation workflows

Background jobs use controlled retries and reconciliation to recover interrupted processing while protecting completed outputs.

Scheduled operations

Recurring jobs support reminders, follow-up, missed-signal detection and configured provisioning tasks.

Logs and selected failure alerts

Structured operational evidence and email alerts help administrators investigate failures and trace the affected session.

Voice provider credit alert

The team is alerted when the voice provider runs out of credit, before interviews start failing.